Our Service2019-10-23T00:49:57+00:00

OUR SERVICE

1.IPG laser source is 2 years. Other parts is one year except for optical and consumable parts. Prolong serve is always available for option
2.Free of charge for training within warranty. But customers need to take charge of the cost for accommodation, air tickets, visa fee.
3.Free of charge for fixing and changing parts within warranty. Only changing parts ,the freight should be charged by customers.
4.Technicians can be sent to the factory for training (free of service fee for the first time). Customers only need to provide accommodation for engineers.

FAQ22019-04-03T03:14:58+00:00

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FAQ12019-04-03T03:15:02+00:00

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  • Installation and debugging:

    Technicians can be sent to the factory for training (free of service fee for the first time). Customers only need to provide accommodation for engineers.

  • Training:

    Free of charge for training within warranty. But customers need to take charge of the cost for accommodation, air tickets, visa fee.

  • 24/7 online service:

    All our laser equipment is provided with 12 months warranty. Glorystar Laser offers free maintenance or replacement service if something is wrong with the equipment under warranty. If it is out of warranty, Glorystar Laser will send engineers to your factory as soon as possible and only charge the cost of parts.

  • Accessories supply:

    1.IPG laser source is 2 years. Other parts is one year except for optical and consumable parts. Prolong serve is always available for option.
    2.Free of charge for fixing and changing parts within warranty. Only changing parts , the freight should be charged by customers.

  • Remote diagnosis:

    Glorystar Laser can check the running status of the customer’s laser cutter through our remote maintenance system. Our technicians can perform troubleshooting via remote access instead of on-site diagnosis and maintenance, saving you a lot of time.

  • Additionally, Glorystar Laser will establish a special user profile for all customers who have purchased equipment from us to record your usage, maintenance records and other information. This will help us to learn about customer information more quickly and thus provide necessary upgrades according to customer feedback.

ANY QUESTIONS

For non-emergencies and general enquiries, please fill out the form below. We’ll respond as soon as possible.

FREE QUOTE

 Fill out this form to get in touch.

We provide essential maintenance to all customers!

Address

Dongguan Shenzhen Suzhou

Tel

+86-769-2168-2791

Address

Dongguan Shenzhen Suzhou

Tel

+86-769-2168-2791

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